Cultural Competence

Cultural competence is an integral part of CCSI's services and is critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. CCSI is recognized for our cultural competence leadership at the state and national levels, and our staff has created the tools and supports needed to help organizations at any stage of their development. We assist our customers in understanding, developing and implementing culturally competent practices and programs, including incorporating cultural competence considerations into system and program planning, laying the foundation for examining current practices and conducting specialized education and training.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. Participants report having emotional issues revolving around building and maintaining relationships; anger management; feelings of frustration; distraction; lack of self-control; poor decision making; inability to finish tasks and an overall lack of focus. The therapist data indicates that some of the participants have serious challenges with aggressive, suicidal and/or self-destructive behavior and substance abuse.

Learn More about P.A.S.S.

2013 PASS Graduation - Story and Photos



Director – Cultural and Linguistic Competence

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

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The Democrat and Chronicle

Here's when each SUNY college is set to open

Published: Mon, 10 Aug 2020 17:21:36 +0000
SUNY colleges operate under one administrative system, but they all have different opening dates this month due to the COVID-19 pandemic.

Fairport will release police disciplinary records online by Aug. 31

Published: Mon, 10 Aug 2020 09:00:22 +0000
A FOI request and subsequent appeal by the D&C preceded the village's decision to post its police personnel files online.

Finger Lakes region as magical as ever during 3-day getaway

Published: Mon, 10 Aug 2020 15:56:43 +0000
Here's what our food and drink reporter experienced when she headed to the Finger Lakes for a three-day midweek vacation.

What will high school sports in New York look like amid a potential second wave?

Published: Mon, 10 Aug 2020 15:06:07 +0000
What did the state athletic association and student-athletes get right? What went sideways? What might happen across the state next?

Woman killed in rollover crash on Mount Read Blvd. in Greece

Published: Mon, 10 Aug 2020 12:00:48 +0000
Police say the driver was traveling at the high rate of speed when she crashed into a pole around 3:45 a.m.

The Washington Post

Asked and answered: What readers want to know about coronavirus

Published: Mon, 10 Aug 2020 10:39:23 EDT
The Washington Post has catalogued questions about the novel coronavirus and provided a guide to help you find the answers you seek.

Children and the virus: As schools reopen, much remains unknown about the risk to kids and the peril they pose to others

Published: Mon, 10 Aug 2020 10:00:00 EDT
Cases at schools and a camp spark discussions on safety and what’s lost when kids stay at home.

Study: Coronavirus cases in children rise sharply in the second half of July, with more than 97,000 infections

Published: Sun, 9 Aug 2020 23:10:14 EDT
The jump in pediatric cases comes as children are entering close quarters for the first time in months as some schools open their doors to students again.

In the pandemic, we had to move to our new home. This is how we did it.

Published: Sun, 9 Aug 2020 10:00:00 EDT
I can’t say how many times I washed my hands and repeated anti-coronavirus protocols while mostly masked movers carried our sofas, beds and other items.

‘It’s your baby, and it’s, like, wow’: 3-D images from ultrasounds allow blind parents to feel their infant’s face

Published: Sun, 9 Aug 2020 09:00:00 EDT
Used only for patients who might need a more detailed view of the fetus for diagnostic purposes, the device also provided images for a blind couple.

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