Cultural Competence

Cultural competence is an integral part of CCSI's services and is critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. CCSI is recognized for our cultural competence leadership at the state and national levels, and our staff has created the tools and supports needed to help organizations at any stage of their development. We assist our customers in understanding, developing and implementing culturally competent practices and programs, including incorporating cultural competence considerations into system and program planning, laying the foundation for examining current practices and conducting specialized education and training.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. Participants report having emotional issues revolving around building and maintaining relationships; anger management; feelings of frustration; distraction; lack of self-control; poor decision making; inability to finish tasks and an overall lack of focus. The therapist data indicates that some of the participants have serious challenges with aggressive, suicidal and/or self-destructive behavior and substance abuse.

Learn More about P.A.S.S.

2013 PASS Graduation - Story and Photos



Director – Cultural and Linguistic Competence

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

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The Democrat and Chronicle

Storm forecast goes from bad to worse: Up to 2 feet of snow possible in places

Published: Thu, 17 Jan 2019 17:55:09 -0500
There is increasing confidence the storm will bring "significant" snowfall to western and central New York.

Another TV newscaster says similar slur to Jeremy Kappell, apologizes, won't be fired

Published: Thu, 17 Jan 2019 18:37:55 -0500
Kevin Steincross said a similar slur to the used by former WHEC-TV meteorologist Jeremy Kappell Thursday morning. Steincross will not be punished by his station.

Milk and bread? In Rochester, we stock up on beer, chips and shrimp as storm nears

Published: Thu, 17 Jan 2019 12:59:32 -0500
Turns out, snowstorms bring on panic buying for more than just the makings of French toast.

Do you remember this, Rochester?

Published: Thu, 17 Jan 2019 06:29:43 -0500
Images are added daily to this gallery looking back through the years at Rochester's history

Irondequoit's Jadon Turner on the clock with National Signing Day approaching

Published: Thu, 17 Jan 2019 18:56:03 -0500
Maine and Stony Brook are among the colleges that have offered the Irondequoit standout a chance to play football.

The Washington Post

FDA restarts some food, drug inspections halted by shutdown

Published: Tue, 15 Jan 2019 10:38:44 EST
Hundreds of FDA food inspectors will return to work as soon as Tuesday to resume inspections of facilities that handle "high-risk" foods, drugs and devices.

Largest study of American twins traces influence of genes and environment on disease

Published: Mon, 14 Jan 2019 11:00:56 EST
The study examined 560 conditions in twins and found that 40 percent were influenced by genes, while 25 percent were influenced by sharing an environment.

‘We had no idea she was pregnant’: 911 call details woman giving birth in vegetative state

Published: Mon, 14 Jan 2019 10:38:33 EST
Hacienda HealthCare said it hired a former attorney to begin an “exhaustive” internal investigation into what happened at its Phoenix facility.

The flu has sickened about 7 million in the U.S. so far, CDC estimates

Published: Fri, 11 Jan 2019 12:29:18 EST
CDC releases estimates of influenza illness for the first time during flu season (instead of after) to underscore the importance of getting vaccinated.

Louisiana adopts ‘Netflix’ model to pay for hepatitis C drugs

Published: Thu, 10 Jan 2019 17:49:43 EST
Louisiana's alternative way of paying for expensive hepatitis C drugs could become a model for other states struggling with high drug prices.

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