Cultural Competence

Cultural competence is an integral part of CCSI's services and is critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. CCSI is recognized for our cultural competence leadership at the state and national levels, and our staff has created the tools and supports needed to help organizations at any stage of their development. We assist our customers in understanding, developing and implementing culturally competent practices and programs, including incorporating cultural competence considerations into system and program planning, laying the foundation for examining current practices and conducting specialized education and training.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. Participants report having emotional issues revolving around building and maintaining relationships; anger management; feelings of frustration; distraction; lack of self-control; poor decision making; inability to finish tasks and an overall lack of focus. The therapist data indicates that some of the participants have serious challenges with aggressive, suicidal and/or self-destructive behavior and substance abuse.

Learn More about P.A.S.S.

2013 PASS Graduation - Story and Photos



Director – Cultural and Linguistic Competence

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

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The Democrat and Chronicle

North Clinton residents still frustrated by 'scourge' as group clears needles, helps addicts

Published: Tue, 25 Feb 2020 23:26:21 +0000
Residents of Northeast Rochester, weary of used syringes endangering their community, appreciate the help but express frustration.

Victor kids cafe to close. How to redeem outstanding gift cards, passes

Published: Wed, 26 Feb 2020 11:50:37 +0000
The 2,500-square-foot play cafe in Victor opened in February 2016.

Woman struck, killed while crossing the street on River Road. What we know now.

Published: Wed, 26 Feb 2020 15:46:53 +0000
Roads in the area were closed following the crash.

Lake Ontario's high water prompts delay in shipping season until April 1

Published: Wed, 26 Feb 2020 15:35:29 +0000
Regulators have been considering various ways to reduce extremely high water on Lake Ontario.

Those 'crazy' blinking lights along expressway in Gates are fixed. But what caused it?

Published: Wed, 26 Feb 2020 15:29:19 +0000
Anyone who spots any sort of highway or traffic light malfunctions should report the issue to the Regional Traffic Operations Center at (585) 753-7780.

The Washington Post

How to prepare for coronavirus in the U.S. (Spoiler: Not sick? No need to wear a mask.)

Published: Wed, 26 Feb 2020 07:07:50 EST
The Washington Post spoke to epidemiologists, and they said the most important aspect of preparedness is not something you can order online or buy at the pharmacy: calm.

Shortages, confusion and poor communication complicate coronavirus preparations

Published: Tue, 25 Feb 2020 20:12:00 EST
At a tense, invitation-only meeting, health-care leaders pressed federal officials for guidance.

The world’s oldest man died in Japan at 112. He credited his long life to smiling.

Published: Tue, 25 Feb 2020 15:20:48 EST
Chitetsu Watanabe died less than two weeks after being recognized by Guinness World Records as the world's oldest man. He was born in 1907.

A faulty CDC coronavirus test delays monitoring of disease’s spread

Published: Tue, 25 Feb 2020 13:00:56 EST
Experts fear the small number of U.S. covid-19 cases reflects limited testing rather than a lack of infections.

The latest target of racist rumors about coronavirus: The ubiquitous dance troupe Shen Yun

Published: Tue, 25 Feb 2020 11:09:02 EST
The dance company with the highly visible marketing campaign is based in New York and banned from performing in China.

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