Cultural Competence

Cultural competence is an integral part of CCSI's services and is critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. CCSI is recognized for our cultural competence leadership at the state and national levels, and our staff has created the tools and supports needed to help organizations at any stage of their development. We assist our customers in understanding, developing and implementing culturally competent practices and programs, including incorporating cultural competence considerations into system and program planning, laying the foundation for examining current practices and conducting specialized education and training.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. Participants report having emotional issues revolving around building and maintaining relationships; anger management; feelings of frustration; distraction; lack of self-control; poor decision making; inability to finish tasks and an overall lack of focus. The therapist data indicates that some of the participants have serious challenges with aggressive, suicidal and/or self-destructive behavior and substance abuse.

Learn More about P.A.S.S.

2013 PASS Graduation - Story and Photos



Director – Cultural and Linguistic Competence

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

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The Democrat and Chronicle

OSHA issues $8,700 fine over Tim Hortons grease trap death

Published: Thu, 17 Oct 2019 17:05:19 +0000
The owners of the Tim Hortons where 3-year-old Bryce Raynor drowned in a grease trap have been fined $8,695 for safety violations.

Schoharie limo crash: Faked brake work not to blame for wreck that killed 20, DA says

Published: Thu, 17 Oct 2019 19:48:56 +0000
The Schoharie district attorney provided more information about the cause of the deadly October 2018 crash in a new court filing.

Rochester native gives $100 million to the University of Virginia

Published: Thu, 17 Oct 2019 16:09:18 +0000
Most of the landmark gift from David Walentas will go to first-generation college students from Rochester, Virginia and New York City.

Section V Football: 5 games will have a heavy impact on the playoff picture

Published: Thu, 17 Oct 2019 23:05:35 +0000
There is still plenty to be decided in the final regular season week of Section V football. What games will shape the playoffs?

A look at life in Rochester in the 1950s

Published: Thu, 26 Sep 2019 07:35:44 +0000
More than 50 rare photos of Rochester's people and places via the 1950s.

The Washington Post

As vaping-linked deaths rise to 33, officials are still seeking answers

Published: Thu, 17 Oct 2019 19:02:58 EDT
As of Oct. 15, the CDC reported 1,479 lung injuries and 33 deaths associated with the use of e-cigarettes.

What we know about the mysterious vaping-linked illness and deaths

Published: Thu, 17 Oct 2019 16:04:47 EDT
Warnings about e-cigarettes have taken on new urgency in recent weeks as authorities scramble to understand a rash of mysterious vaping-linked illnesses that have put healthy people in the hospital with serious lung diseases.

Landmark opioid trial could be averted if Friday meeting ends in settlement

Published: Thu, 17 Oct 2019 14:48:00 EDT
A federal judge is overseeing a last-ditch bid to avert a trial over the worst drug crisis in U.S. history.

E-cigarette giant Juul suspends sales of several flavored vape pods

Published: Thu, 17 Oct 2019 13:00:50 EDT
The e-cigarette company, under fire from critics accusing it of fueling a surge in youth vaping, is suspending sales of mango, creme, fruit and cucumber available — only through the company's website.

Teen suicides are increasing at an alarming pace, outstripping all other age groups, a new report says

Published: Thu, 17 Oct 2019 00:01:00 EDT
The disturbing trend worries researchers who have struggled to understand its causes.

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