Coordinated Entry System for Homeless Services

Improving Access to Resources for Persons Experiencing Homelessness

Persons experiencing homelessness in Monroe County who need assistance with addressing their immediate situation may contact 2-1-1/LIFELINE who will help direct persons to the appropriate resource. Once safely sheltered, the Coordinated Entry system provides a unified response to move persons quickly out of homelessness and into permanent housing.
The Coordinated Entry System for Homeless Services is designed to improve fairness, create easier access to resources, and increase the efficiency of the local crisis response system to address homelessness. The system consists of:
  • Access to emergency shelter placements through 2-1-1/LIFE LINE and the Monroe County Department of Human Services;
  • A common assessment (VI-SPDAT) is conducted at each shelter to inform the selection of the most appropriate permanent housing option to meet needs;
  • A community-wide process includes all homeless providers working together to quickly move people into available homeless housing options;
  • Linkage to supportive services to assist those who are homeless/at-risk of homelessness in addressing the situation and moving quickly out of homelessness.

If you are in need of emergency shelter please contact 2-1-1/LIFE LINE for further assistance.

Additional information about homeless services in Monroe County can be found on the Rochester/Monroe County Continuum of Care website,

Coordinated Entry is funded by the City of Rochester’s Department of Neighborhood and Business Development and Monroe County’s Office of Community Development through the Emergency Solutions Grant Program.